Manufacturer warrants to the original retail purchaser (“you”) that the CooT sCooTz MERLIN E-Scooter for which this warranty has been issued is free from defects in material and workmanship as follows:
12 months warranty – Frame,
Controller and electric circuits,
Battery and charger
This warranty is not transferable to a subsequent purchaser. The manufacturer’s sole obligation under this warranty is to repair or replace the product at manufacturer’s option. Manufacturer must be notified in writing of any claim under this warranty within 15 days of any claimed lack of conformity of the product. Immediate report to CooT sCooTz MERLIN E-Scooter dealer is required if abnormal behavior of the product is noticed.
The duration of any implied warranty or condition, of merchantability for a particular purpose, or otherwise, on this product shall be limited to the duration of the express warranty set forth above. In no event shall CooT sCooTz MERLIN E-Scooter dealers be liable for any loss, inconvenience or damage, whether direct, incidental, consequential or otherwise, resulting from breach of any express or implied warranty or condition, of merchantability for a particular purpose, or otherwise with respect to this product, except as set forth herein.
This warranty gives you specific legal rights, and you may also have other rights, which may vary, from location to location. This warranty will be interpreted pursuant to the laws of EUROPE. The original English language version/meaning of this warranty controls over all translations and CooT sCooTz are not responsible for any errors in translation of this warranty or any product instructions. This warranty is not intended to confer any additional legal, jurisdictional or warranty rights to you other than those set forth herein or required by law. If any portion of this warranty is held to be invalid or unenforceable for any reason, such finding will not invalidate any other provision. For products purchased please contact a CooT sCooTz MERLIN E-Scooter authorized distributor.
WARRANTY SERVICE OPTIONS:
To obtain service under this warranty you must call your CooT sCooTz MERLIN E-Scooter dealer for Customer Service/Technical Support on your Product BEFORE returning your Product back to the place of purchase. If you return your Product for warranty service you must obtain a return authorization number by contacting your dealer. Send your product (with the return authorization number on the outside of the shipping container and affixed to the product), together with the retailers original receipt or other satisfactory proof of the date of purchase to the dealer you have purchased it from.
THE PRODUCT MUST BE RETURNED ALONG WITH ALL KEYS, CHARGER, MIRRORS & LOCKS, FLOOR MATS, AND ANY OTHER ACCESSORIES THAT CAME WITH YOUR UNIT. DUE TO TRANSPORTATION AND RECLAMATION ISSUES, IF THE PRODUCT IS NOT IN THE ORIGINAL CONDITION IT MAY NOT BE RETURNED UNDER ANY CIRCUMSTANCES.
Any postage, insurance or other shipping costs incurred in sending your product for service under either option above is your responsibility. The manufacturer will not be responsible for products lost or damaged in shipping.
Warranty Exclusions are listed below:
Retailers and sellers are not authorized to modify this warranty in any way. It is your responsibility to regularly examine the product to determine the need for normal service or replacement. This warranty does not cover the following.
Products that have been modified, neglected or poorly maintained, used for commercial purposes, misused or abused or involved in accidents.
Damage occurring during shipment of the products (such claims must be presented directly to the shipper).
Damage to products resulting from improper assembly or repair, the use or installation of parts or accessories not compatible with the original intended use of the product, or the failure to follow the product warnings and usage instructions.
Damage or deterioration to the surface finish, aesthetics or appearance of the product.
The labour required to remove and/or re-fit and re-adjust the item covered by this warranty.
Normal wear to the product.
Light bulbs, tubes and tyres.
Any products for which the consumer does not follow the warranty procedures outlined above.